Online 
In this course you will learn the skills to lead frontline staff to offer exceptional service.
6 hours – October 22nd and 23rd from 9am – 12pm
CA$99.00
Description
Course Description
This comprehensive course on effective customer service leadership is designed to empower individuals with the skills and strategies needed to lead and inspire high-performing customer service teams. In an era where exceptional customer experiences are paramount, leaders play a pivotal role in shaping organizational culture, fostering employee engagement, and ensuring customer satisfaction.
This course is ideal for current and aspiring leaders in customer service, including supervisors, managers, and team leaders.
What you will learn
In Service Best Leader, managers and organization leaders develop the skills to:
- Explain the impact of hiring and training for customer service
- Relate company values to customer service performance
- Prepare customer service tools for employees
- Identify how business policies impact customer service outcomes
- Monitor and assess customer service performance
- Practice performance management and coaching for improved customer service
Meet the Presenter
For Loreen Friskie, customer service has been a lifelong journey, working in both the public and private sectors throughout her career. Loreen is continually exploring new approaches and techniques to engage and motivate participants so they too will be inspired to pass along their best to customers and fellow workers.
Educating and sharing her positive attitude towards customer service is a passion for Loreen as she spent many years working with new staff and students, providing them with solid skills to last a lifetime.
Important Information
Service Best Leader is available as a six-hour virtual course delivered live online by a facilitator.
This training session requires a minimum number of 7 participants to proceed. If the minimum number is not met, the training will be cancelled, and a full refund will be provided to all registered participants. Notification will be issued in advance if this occurs.
If you need to cancel your registration, notify training@tourismsask.com no later than 5 business days prior to workshop. Refunds will not be made after that time.
Service Best Leader course completion certification is valid for five years.
Workshop link and any resources will be sent out 2-3 days in advance to all participants.
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